ProcessGene Offers Various Maintenance Packages to Help Protect the Value of Your Investment
ProcessGene customers who purchase software maintenance subscriptions are guaranteed the latest updates of their products for one year. Maintenance subscriptions are provided by product, and a maintenance subscription is a prerequisite for approaching ProcessGene's online support.
ProcessGene maintains in-depth knowledge of the customer's deployment and configuration in order to understand the customers real environment for optimal trouble-shooting capabilities. In addition, ProcessGene designates a support engineer to follow customer problems, issues, and requests.